Customer Support & Assistance: Provide prompt and effective assistance to customers over the phone, via email, chat, and in-store. Address inquiries related to products, services, orders, and policies.
Complaint Resolution: Handle customer complaints and concerns professionally, providing timely solutions. Work to resolve any issues in a manner that promotes customer loyalty.
Product Knowledge: Maintain in-depth knowledge of products, services, and promotions to provide accurate and helpful information to customers.
Quality Assurance: Ensure that customer interactions are in line with Sangeetha Mobiles' customer service standards. Conduct regular follow-ups to ensure customer satisfaction.