customer success executive

Customer Success Executives

Job Summary:

We are seeking a proactive and customer-focused Customer Success Executive to

enhance client relationships and ensure seamless service delivery in the health insurance

domain. This role involves managing customer queries, assisting with policy-related

concerns, and ensuring a positive customer experience throughout the policy lifecycle.

Key Responsibilities:

 Act as the primary point of contact for policyholders, addressing queries related

to policy coverage, claims, and benefits.

 Guide customers through the onboarding process and ensure they fully

understand their insurance policies.

 Proactively engage with clients to enhance satisfaction, resolve issues, and retain

business.

 Coordinate with internal teams (claims, underwriting, sales, and support) to

resolve customer concerns efficiently.

 Monitor customer interactions, feedback, and escalations to improve service

quality.

 Identify opportunities for upselling or cross-selling additional insurance products.

 Maintain accurate records of customer interactions in CRM systems.

 Stay updated on industry regulations, company policies, and product offerings to

provide accurate information.

Required Skills & Qualifications:

 Bachelor’s degree in Business Administration, Insurance, or a related field.

 1 year of experience in customer success, account management, or a similar role

in the health insurance sector.

 Strong understanding of health insurance products, claims processing, and

regulatory guidelines.

 Excellent communication and interpersonal skills to build strong customer

relationships.

 Problem-solving skills with the ability to handle customer complaints and

escalations effectively.

 Proficiency in CRM software and Microsoft Office Suite.

 Ability to multitask, prioritize, and work in a fast-paced environment.

 Languages Required – English, Bengali and Hindi

What are some reasons that a candidate could be excited by this opportunity?

By joining our team as a Customer Success Executive, you will have the opportunity to make

a significant impact on our customers' lives by ensuring they receive the best possible

experience throughout their subscription journey. You'll work in a collaborative and innovative

environment, where your ideas and efforts will directly contribute to the growth and success of

our firm.

If you are passionate about delivering exceptional customer experiences, fostering loyalty,

and maximizing the value customers derive from their subscriptions, we encourage you to

apply and be part of our dedicated team.

Location – Bangalore.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6+ years Experience.

customer success executive job గురించి మరింత

1. customer success executive jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹30000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. customer success executive job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ customer success executive jobకు 6 working days ఉంటాయి.
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   Ans: లేదు, ఈ customer success executive jobకు కంపెనీలో ఉదాహరణకు, NARAYANA HEALTH CAREలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
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   Ans: NARAYANA HEALTH CARE వద్ద 10 customer success executive ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
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