Job Title: Inbound Customer Support Representative – Credit Card Services
Location: Vadodara
Salary: Up to 2.2 LPA
Job Type: Full-time (Flexible shifts, mostly day shifts)
Job Summary:
We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.
Key Responsibilities:
Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
Assist with credit limit adjustments, card replacements, and account updates.
Educate customers on benefits, rewards, and policies.
Maintain records in CRM and ensure compliance with company policies.
Meet performance metrics and deliver a positive customer experience.
Qualifications:
Bachelor's degree required.
Customer service experience, preferably in financial services.
Strong communication, problem-solving, and multitasking skills.
Proficiency in CRM tools and MS Office.
Willingness to work flexible shifts (mostly day shifts).
Benefits:
Competitive salary, incentives, and career growth opportunities.
Health insurance, paid time off, and retirement plan.