We are looking for a Customer Support Representative to assist customers with inquiries, resolve issues, and ensure satisfaction. The role involves providing top-notch support via various channels, helping customers with products, services, and technical issues.
Respond to customer inquiries through phone, email, chat, or social media.
Resolve customer complaints and technical issues promptly.
Process orders, returns, and refunds.
Maintain product knowledge to support customer inquiries.
Collaborate with internal teams to address customer needs.
Update customer records in CRM and follow up on issues.
Experience in customer service or a related field.
Strong communication and problem-solving skills.
Proficiency in CRM systems and Microsoft Office.
Ability to handle high volumes of customer interactions.
Flexibility to work different shifts if necessary.
Experience in fast-paced environments.
Multilingual skills (Spanish, French, etc.) are a plus.
Familiarity with eCommerce or SaaS industries is a bonus.
Competitive salary and incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.