కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Role: Customer Service Representative

Location: Vikhroli West, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6)

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and

maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries,

provide prompt and accurate responses, and resolve any issues or concerns they may have. You will

be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

● Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required

Qualifications:

● High school diploma or equivalent; a degree in a relevant field is a plus.

● Proven work experience in customer service for minimum 1 year (online pharmacy

preferred).

● Proficient in using customer relationship management (CRM) software and other relevant

tools.

● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

About Truemeds:

Our vision is to make healthcare affordable and accessible to all. We are a technology-driven,

telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare

outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value

medicines from top 30 pharma brands in India to customers with precise scientific matching and

outcomes history leading up to 70%+ savings for customers!

No one should have to choose between their health and their healthcare costs. With this vision - we

aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health

platform that aims to reduce healthcare expenses and improve healthcare outcomes by

democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart

consumer” to go for best value medicines.

Founded by Ex-Abbott executives, Akshat Nayyar and Dr. Kunal Wani, Truemeds has witnessed

phenomenal growth in the last 2 years on the back of strong product-market fit and massive organic

demand. We have grown at a phenomenal pace with customer love – 60X growth delivered in the

last 20 months. Headquartered in Mumbai, we are building a kick-ass team which is passionate to

build innovative solutions and willing to go the extra mile to ensure the customer has the best

experience. Truemeds has closed its Series B ($22 Million) funding round led by private equity fund

Westbridge Capital. The funding round witnessed participation from existing investors as well

including InfoEdge Ventures, Asha Impact and IAN Fund. The company plans to utilise the funds to

expand in the domestic market and grow exponentially in the days to come.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 5 years of experience.

కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ job గురించి మరింత

1. కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి 12వ తరగతి పాస్, అంతకంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 6 months - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹18000 - ₹25000 నెలకుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ jobకు కంపెనీలో ఉదాహరణకు, CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITED వద్ద 20 కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్ job Day Shift కలిగి ఉంది.