We are seeking a motivated and professional Area Sales Manager to join our team for Vaibhav Transport Company in Bareilly City at our bareilly location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Transport and customer supprt The role offers 18000/- to 25000/- and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
The ideal candidate should have minimum 02 years of experience in customer service or a logistic manager role and should be proficient in communication. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary and the candidate should be willing to work Day shift.