We are seeking a motivated and professional [Customer support executive] to join our team for [••jai global tech••] in [••Bangalore••] at our [••Koramangala••] location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to [••Customers quaries••]. The role offers [••15000 to 22000••] and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
Freshers are welcomed or the ideal candidate should have [••Minimum of 1 ••] years of experience in customer service or a telecaller role and should be proficient in [••English and any regional language••]. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires [••Minimum qualification of 2nd PUC or any graduate ••], and the candidate should be willing to work [••6 or 5 days a week••] during the shift.
OPENINGS FOR BOTH DAY AND NIGHT SHIFT.