Job Title: Customer Support Executive
Company: Shariden Pvt Ltd.
Location: Mahadevapura
Job Type: Full-time
Industry: Manufacturing
Experience Level: 6months-1year
About Us:
Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints.
Job Summary:
We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships.
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone, email, and chat.
Address customer issues and resolve complaints in a professional and timely manner.
Process sales orders, track shipments, and coordinate with logistics and production teams.
Maintain and update customer records and databases.
Provide accurate product and service information to customers.
Follow up with customers to ensure satisfaction and encourage repeat business.
Work closely with the sales and operations teams to improve customer experience.
Prepare reports and documentation as required by management.
Requirements:
12th/Bachelor’s degree in any discipline (preferred).