Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and providing exceptional support across various communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, and social media.
Resolve customer complaints efficiently and professionally.
Provide accurate information about products, services, and company policies.
Maintain customer records and update CRM systems accordingly.
Follow up with customers to ensure their issues are resolved satisfactorily.
Collaborate with internal teams to escalate and resolve complex issues.
Identify and report trends in customer feedback to improve overall service quality.
Assist in developing and refining customer service procedures and policies.
Maintain a positive and empathetic attitude toward customers at all times.
Meet or exceed performance targets and service level agreements (SLAs).