We are looking for a Technical Support Executive with strong communication skills and technical expertise to provide top-notch customer experience in an International Voice Process. The ideal candidate should be tech-savvy, have a solid understanding of technical troubleshooting and computer networking, and be able to resolve customer concerns efficiently.
Handle customer queries and provide technical support through voice interactions.
Troubleshoot technical issues related to networking and computer systems.
Ensure end-to-end resolution by coordinating with different teams.
Investigate and resolve customer concerns within prescribed timeframes.
Proactively escalate complex issues and follow up via email and phone.
Excellent verbal and written communication skills in English.
Strong comprehension and problem-solving abilities.
Critical thinking and decision-making skills with high accuracy.
Must be customer-centric, self-motivated, and adaptable to changing environments.
Basic knowledge of computers and networking.
Proficiency in MS Office (Word, Excel, PowerPoint).
Understanding of Telecom basics.
Candidates must be comfortable with 24x7 rotational shifts (mostly night shifts).
Both side transport provided as per company policy.
Split week off and holidays applicable.
Experience:
Minimum 1 year in International BPO (Technical Support – Voice)
Educational Qualification:
Any Graduate (Technical Field Preferred)
If you meet the above requirements and are ready to be part of a dynamic international process, apply now!