Key Responsibilities: ● Handle inbound and outbound customer interactions with professionalism and efficiency. ● Provide exceptional support via phone, email, and chat to resolve queries related to the brand’s products and services. ● Maintain a high level of customer satisfaction by addressing concerns promptly and accurately. ● Assist customers with order processing, refunds, exchanges, and general product inquiries. ● Adhere to company policies, scripts, and standard operating procedures. ● Collaborate with internal teams to escalate complex issues when necessary. ● Ensure timely follow-ups and maintain detailed records of customer interactions.