ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

All genders

6 days working | Day Shift

About the Role

We are looking for an experienced ORM Executive to join our team. You will be responsible for handling

customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have

prior experience in ISP, Telecom, or similar industries, with a strong ability to diagnose and resolve

technical concerns while maintaining a high level of professionalism.



This role requires excellent written English skills, attention to detail, and the ability to communicate

effectively with global customers. Additionally, proficiency in Italian, French, Japanese, German, or

Spanish is a strong plus, as we support a diverse international clientele.



Key Responsibilities

● Respond promptly to customer inquiries via email and chat.

● Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.

● Provide clear, step-by-step troubleshooting assistance to customers.

● Maintain detailed and accurate records of customer interactions.

● Collaborate with internal teams to escalate and resolve complex technical concerns.

● Ensure high-quality customer support while meeting SLAs for response and resolution time.

● Offer multilingual support, if applicable, to enhance customer experience.



Requirements

● Minimum 2 years of experience in email and chat-based customer support.

● Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).

● Excellent English communication skills (written & comprehension).

● Proficiency in any of the following languages is a strong plus:

○ Italian

○ French

○ Japanese

○ German

○ Spanish

● Strong problem-solving skills and ability to multitask in a fast-paced environment.

● Customer-centric approach with an emphasis on empathy and efficiency.