Retail Operations Executive

Job Summary:

We are looking for a dynamic and detail-oriented Retail Store Operations Executive to handle day-to-day customer interactions and ensure seamless store operations. The role will be responsible for managing inbound queries, customer complaints via email and calls, processing refunds and returns, preparing sales reports, and coordinating with courier partners for order fulfilment.

Key Responsibilities:

Customer Communication:

• Handle inbound customer calls related to product inquiries, returns, refunds, and complaints.

• Manage customer emails and CRM tickets regarding delayed returns, refund escalations, and order issues.

• Initiate and document returns and refunds accurately on the CRM.

Complaint Handling & Resolution:

• Address and resolve customer complaints related to failed returns, refunds not initiated, or courier delays.

• Escalate unresolved or complex issues to appropriate internal teams and follow through till closure.

CRM and Reporting:

• Log all customer interactions on the CRM system and ensure all tickets are closed in defined SLAs.

• Generate and maintain daily and weekly sales & operations reports, including returns, escalations, and refund cases.

Outbound Communication:

• Conduct outbound calls to collect customer feedback post-delivery or after return resolution.

• Follow up with customers on pending documents, refund confirmation, or delay updates.

Courier & Logistics Coordination:

• Liaise with courier partners for reverse pickups, order status, and delayed shipments.

• Monitor courier SLAs and raise concerns for non-performance or frequent delays.

Qualifications:

• Bachelor’s degree in Business, Commerce, or related field.

• Minimum 1–2 years experience in customer service or retail operations.

• Strong communication skills (written and verbal).

• Familiarity with CRM tools and MS Excel for reporting.

Key Skills:

• Customer handling and complaint management

• Return/refund processing

• CRM and ticketing systems

• Sales reporting and escalation handling

• Courier/logistics coordination

• Proactiveness and time management

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.

Retail Operations Executive job గురించి మరింత

1. Retail Operations Executive jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 6 months - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹18000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. Retail Operations Executive job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Retail Operations Executive jobకు 6 working days ఉంటాయి.
4. ఈ Retail Operations Executive jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Retail Operations Executive jobకు కంపెనీలో ఉదాహరణకు, GRASSROOTS BPO PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Retail Operations Executive రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: GRASSROOTS BPO PRIVATE LIMITED వద్ద 5 Retail Operations Executive ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Retail Operations Executive Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Retail Operations Executive job Day Shift కలిగి ఉంది.