The role involves managing customer calls and queries on chats and emails, delivering outstanding customer service related to BPO.
Key Responsibilities:
Manage incoming and outgoing queries in a professional manner on calls and chats.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
.The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed.