We are seeking a motivated and professional Tele calling to join our team for Bajaj Finance Limited in Kochi at our Kakkanad location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to customer support. The role offers ₹9000 - ₹11000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Please note that location is not a mandatory criterion, as this is a work-from-home opportunity. We welcome applications from all Malayalam-speaking candidates.
Job Requirements:
The ideal candidate should have 0-1 years of experience in customer service or a telecaller role and should be proficient in Malayalam. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days working during the Day shift.
Contact No. 8208724076