Key Responsibilities:
Customer Service: Providing support and assistance to customers through phone calls.
Inquiry Handling: Answering customer questions and addressing their concerns.
Complaint Resolution: Resolving customer complaints in a timely and professional manner.
Account Management: Verifying account information, taking payments, and assisting with orders.
Product/Service Promotion: Potentially promoting products or services and upselling additional items.
Active Listening: Actively listening to customers and understanding their needs.
Issue Resolution: Quickly and accurately resolving customer issues.
Positive Attitude: Maintaining a positive and empathetic attitude with customers.