Key Responsibilities:
Make outbound calls to customers regarding pending payments.
Remind clients about due dates and payment schedules.
Address customer queries and resolve disputes related to payments.
Maintain accurate records of follow-ups and payment commitments.
Escalate overdue accounts as per company policies.
Provide daily reports on collection status to the accounts/management team.
Key Skills Required:
Strong communication and negotiation skills.
Ability to handle objections and resolve payment issues professionally.
Basic knowledge of accounting and payment processes is a plus.
Proficiency in MS Office (Excel, Word) and CRM tools.
Ability to work under pressure and meet collection targets.
Qualifications:
Minimum qualification: 10+2 / Any Bachelor’s degree.
Experience in payment collections/telecalling/customer service preferred.