Having strong conflict resolution skills helps customer care executives resolve customer issues promptly. Conflict resolution involves making the Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction.
The ideal candidate will be able to view the issues from a customer's perspective and offer the best solution. The candidate must display a wide range Handle customer inquiries promptly and efficiently · Provide accurate product information and assist customers in making purchasing decisions · Resolve customer
Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support