We are looking for an enthusiastic and dedicated Telecalling Executive to become a valuable part of our team for Falcon Telesourcing Private Limited based in Bangalore, located at Wilson Garden. The role offers ₹14000 - ₹19500 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Outcall customers and remind them about their vehicle service and generate appointments.
Co-ordinate with the Service team and the customer and ensure the vehicles are serviced on time
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with 0-2 years of experience in customer service or telecalling, who are proficient in Kannada. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Above 10th/PU/Diploma is required, and candidates must be open to working 6 days working during the Day shift.