We are looking for an enthusiastic and dedicated Customer Support Executive to become a valuable part of our team for Ebixcash Global Services based in Pune, located at Bibveawadi. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A HSC/12th is required, and candidates must be open to working 6 Day during the Day shift.