ILeads Auxiliary Services, one of the fastest-growing and leading companies in the BPO/KPO/ITES industry, having more than 3500 employees and presence in 8 cities across PAN India is currently expanding and welcoming new talent to join our team.
We are seeking a motivated and professional to join our team for Inbound Customer Support Executive role at our Gurgaon location. This role involves handling calls, providing exceptional customer support, and addressing queries.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.