Core Responsibilities:
Customer Interaction:
They handle customer inquiries, complaints, and requests via various channels (phone, email, chat, etc.).
Problem Solving:
They identify and resolve customer issues, aiming for efficient and satisfactory solutions.
Product/Service Knowledge:
They possess a good understanding of the company's products and services to effectively assist customers.
Customer Satisfaction:
They strive to ensure customers have a positive experience and build lasting relationships.
Documentation & Reporting:
They may be responsible for documenting customer interactions and creating reports on customer satisfaction.