Serve as the primary liaison between clients and the organization to ensure ongoing satisfaction and support.
Build and maintain strong, long-term client relationships to drive loyalty and retention.
Identify client needs and provide tailored solutions, products, or services.
Resolve client issues quickly and effectively, ensuring a positive experience.
Collaborate with sales, marketing, and product teams to align client expectations with business offerings.
Monitor account performance and usage metrics to identify upselling or cross-selling opportunities.
Provide regular updates, reports, and feedback to clients and internal stakeholders.
Stay informed about industry trends, competitor offerings, and client developments.
Conduct periodic reviews with clients to evaluate performance and explore areas for growth.
Manage contracts, renewals, and service level agreements (SLAs) with precision and professionalism.