Job Summary:
The Field Loan Officer is responsible for identifying potential borrowers, conducting loan assessments, processing loan applications, and ensuring timely repayments. The role requires regular field visits, customer relationship management, and compliance with company policies.
Key Responsibilities:
Loan Sourcing & Client Identification
Identify and approach potential borrowers in assigned areas.
Conduct field visits to assess the financial needs of customers.
Educate clients about loan products, terms, and repayment structures.
Loan Processing & Documentation
Collect and verify required documents for loan applications.
Conduct background and credit checks on applicants.
Ensure proper data entry and maintain accurate client records.
Repayment Collection & Monitoring
Follow up on loan repayments and ensure timely collections.
Assist clients in case of payment difficulties and offer solutions.
Maintain records of repayments and outstanding dues.
Customer Relationship & Support
Build strong relationships with clients and address their concerns.
Provide guidance on financial literacy and responsible borrowing.
Ensure customer satisfaction and retention.
Compliance & Reporting
Adhere to company policies, RBI guidelines, and microfinance regulations.
Submit daily, weekly, and monthly reports to the Branch Manager.
Report fraud, default cases, or other critical issues.