Roles & Responsibilities:
Review and validate Service Level Agreements (SLAs) across assigned states, ensuring compliance with agreed terms and addressing any discrepancies with relevant stakeholders.
Generate, verify, and process invoices for customers across assigned regions while coordinating with internal teams and customers to resolve billing-related queries.
Manage and track spare part sales by ensuring timely processing of orders and coordinating with the sales and procurement teams for stock availability and delivery.
Follow up on outstanding payments, ensure timely collections, maintain accurate payment records, and escalate delays when necessary.
Conduct periodic service reviews with customers to ensure satisfaction, gather feedback, and collaborate with internal teams to address service concerns.
Track and manage contract renewal timelines while liaising with customers to negotiate terms and ensure timely renewals.
Required Skill Set:
1-3 years of experience in sales coordination, customer service, or a related role.
Strong communication and interpersonal skills.
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
Detail-oriented with excellent organizational skills.
Ability to manage multiple tasks and deadlines effectively.