An agency manager manages the day-to-day operations of an agency, including its budget, resources, and staff. They also develop strategies to help the agency grow and meet client needs.
Responsibilities
Operations: Oversee the agency's daily operations, including resource allocation and workflow
Strategy: Develop and implement strategic plans to meet business objectives
Client relationships: Build and maintain relationships with clients, partners, and stakeholders
Team management: Lead, mentor, and motivate a team of professionals
Financial management: Monitor financial performance, including budgeting, forecasting, and expense management
Compliance: Ensure compliance with industry regulations and company policies
Marketing: Oversee the agency's marketing efforts
Training: Hire and train new agents
Quality assurance: Ensure high-quality service delivery
Skills and qualifications Strong leadership and communication skills, Strategic thinking and problem-solving abilities, Understanding of the industry, Business savvy, and Strong financial management skills.
Other duties Representing the agency in meetings and networking opportunities, Identifying opportunities for process improvements, and Monitoring industry trends and competition.