ఐటీ ప్రొఫెషనల్

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

All genders

09:00 AM - 06:00 PM

Job Role:               Service desk Analyst
Experience:             Fresher
Education:             B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate)
Designation Analyst:     IT Service Desk.
Domain:               IT Support profile.
Work Location:         Trivandrum
Required Skills:         Excellent English Communication skill and basic of networking skills required for all the requirements.
Interview Process:      First Communication screening, and once it cleared than candidate need to go for training and interview process depending on the candidates
Work Mode:            Work from Office
Shits time:             24•7 support - Night shift
Transport Facility:       Company will provide cab facility to all employees within the range 20 Km from Job location.
How soon can Join:      Need only Immediate Joiner (Fresher or not working only)

Technical skills:
• Providing 1st line technical support to customers
• Dealing with problems for hardware such as, computers and printers, and software programs
• Asking questions about the problem and explaining possible solutions
• Dealing with common or basic technical issues such as resetting passwords
• Resolve technical issues in a timely manner using available resources within the Company.
• Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
• Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting.
• Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory.
• Good knowledge in Installation of hardware & Software.
• Work on Client Servers like Windows, Linux, UNIX.
• Work on various Software-Applications.
• Ability to troubleshoot common PC issues (Optional)
• Resolution and Customer Satisfaction Rating.