Roles & Responsibilities
• Build and maintain relationships with internal and external customers.
• Monitor registration and admission standards followed by the team and submit reports as required
• Provide courteous service to clients and respond promptly and tactfully to their request or inquiries.
• Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.
• Handling quality related documentation and implementation. Maintain criteria related to same & the related database.
• Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.
• Responsible for identifying critical areas in the front office / OPD operations and resolving all major and minor discrepancies.
• Updating new tie-ups as part of business relations.
Requirement
• Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.
• Regular updates to be provided to the team members.
• Ensuring that the team is skilled, competent and motivated to perform its duties.
• Ensure adequate manpower at all counters