Front Office Management
• Welcome visitors/guests visiting RO AP and facilitate excellent services to them in a friendly and professional way.
• Guide the visitors to the respective department after confirmation of their appointment with the department.
• Issue access cards to the visitors for entry to the respective departments, ensure that they leave after meeting their purpose after the submission of access card at the Front Office.
• Update and maintain visitor data in the Visitor Management Software and Visitor’s log.
• Telephone operations – attend calls, make calls, transfer calls, pass messages to the respective person in a professional manner.
• Maintain log book of calls, telephone bills, courier, vehicle and movement registers.
• Provide Wi-Fi password to the guests and inmates upon the instructions from the Management.
• Coordinate seating arrangements in the reception/waiting room in case of interviews, by cross checking the occupancy at HR reception.
HR Activities
• Coordination in Interview Process.
• Supporting function for HR.
VIP Visit
• Pre plan and execute VIP guest management and notify check-in to alert hosts and other relevant personnel of the visitor’s arrival.
• Make sure the VIP lounge in the Reception is cleaned and maintained and ensure the guests aren’t waiting for long.
• VIPs visit without notice has to be informed with the respective authority and should be handled quickly with courtesy by arranging a lounge.
• VIPs/Visitors need to be accompanied to the respective department for providing direction as per the instruction.
Calls
• Handle inbound and outbound calls in a friendly and cordial manner.
• Address the inbound calls and transfer to the right person in MHQ.
• Make outbound calls to connect internal or external people as per the requests received from senior management in MHQ.
• Update and maintain the telephone directory.
Internal process
• Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
• Prepare regular and ad-hoc reports as & when required within specified time period.