Job Summary:
We are seeking a friendly, organized, and professional Hotel Receptionist to join our front desk team. As the first point of contact for guests, you will be responsible for delivering exceptional customer service, managing reservations, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
Welcome guests with warmth and professionalism upon arrival.
Handle the check-in and check-out process efficiently.
Manage guest reservations via phone, email, and online booking platforms.
Provide accurate information regarding hotel services, room rates, and local attractions.
Address guest inquiries, complaints, or issues promptly and courteously.
Maintain a clean and organized front desk and lobby area.
Process payments and maintain accurate billing records.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Monitor guest feedback and suggest improvements to enhance service quality.
Follow hotel security and safety procedures.