Duties & Responsibilities
Handling the Counters :-
►Should be responsible for handling the customer at the food counter and the Cinema Counter.
►Should be responsible to generate the movie tickets on the Ticket counter and deliver food items at the Food counter.
Handling Box Office:
a) Make sure all required items available for smooth operation.
b) Inform his team about special booking or corporate booking .Collects information from SSRE/SRE Routinely check of uniform standard of SRT
Concession:-
a) Proper service of food items
b) Maintain record of the sale
c) Routinely check the machines (equipments)
Other activities:-
► Give complete and clear information with the ticket about the Audi no. and floor
► Maintain neat, tidy, well organized, well stocked items for operation.
► Handle special request e.g. Refund, enquiry pleasantly and courteously.
► Prepare the counter well before entry and intervals for maximum efficiency.
► Tries to upgrade the sale, sell combos, special promotion.
► Is always visible and available to assist customer needs.
►Help customer even when customer has not directly approached him, comes up with new ideas that help improve profits or customer service.
► maintain high level of grooming standard.
► Take on the responsibility of team performance and handling any contingencies in the absence of AM/SSRE/SRE
► Is a role model in terms of his performance,personality and taking initiative