Job Title: Concierge – Retail
Department: Operations
Reports To: Store Manager
Job Overview:
The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.
Key Responsibilities:
Client Greeting & Personalized Service:
Greet clients upon arrival with a warm, professional demeanor.
Offer a personalized shopping experience by understanding client needs and preferences.
Maintaining Client Database and Details:
Maintain every client / customer's details like name , contact , email details etc.
It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions.
Create customer/ client entry cards.
Customer Relationship Management:
Develop and maintain long-term relationships with clients to encourage repeat visits and purchases.
Track and record client preferences, previous purchases, and feedback to provide future recommendations.
Skills & Qualifications:
Education: High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.
Experience: 6 months to 3 years
Skills:
Excellent communication, interpersonal, and listening skills.
Must have basic computer skills, basic data entry skills.
Strong customer service skills with a focus on relationship-building.
Strong organizational skills and attention to detail.
Ability to work under pressure while delivering a high level of service.
Personal Traits:
Friendly, approachable, and professional with a high level of emotional intelligence.
Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.
Working Conditions:
Location: Kalki Fashion Retail Store.
Schedule: Full-time, with flexibility for weekend and evening shifts to accommodate client needs.
Physical Demands: Ability to stand for long periods.
Company website: https://www.kalkifashion.com/in/
Address: Kalki Fashion, Colonnade Ground Floor, Opp ISCON brts stand ISCON, Ambli Road, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380058