1. Recruitment & Talent Acquisition
End-to-end recruitment process: sourcing, screening, interviewing, and onboarding hotel staff (housekeeping, front office, kitchen, service staff, etc.).
Coordinate with department heads (Chefs, Operations Manager, F&B Manager) to understand manpower requirements.
Manage job postings on various portals and social media platforms.
Conduct background checks and reference verifications.
Build and maintain a talent pipeline for future hiring needs.
Organize and participate in career fairs and campus recruitments for hospitality institutions.
2. Employee Onboarding & Induction
Design and deliver an effective onboarding program to integrate new hires smoothly.
Ensure all new hires complete necessary documentation (contracts, ID proof, bank details, etc.).
Conduct hotel orientation and HR policy briefing.
3. Employee Relations & Engagement
Maintain a positive work environment by addressing employee grievances effectively.
Implement employee engagement activities: festival celebrations, team outings, recognition programs.
Foster a culture of open communication across all levels.
4. Training & Development
Identify training needs in coordination with department heads.
Organize skill development programs, soft skills, and compliance training (such as hygiene, customer service, and safety).
Monitor the effectiveness of training programs.
5. Payroll & Compliance
Ensure accurate and timely payroll processing.
Manage employee attendance, leave records, and over-time calculations.
Ensure compliance with labor laws (PF, ESIC, gratuity, etc.) and hotel industry standards.
Coordinate with external auditors and statutory bodies when needed.
6. Performance Management
Assist in setting KPIs in collaboration with department heads.
Facilitate performance appraisals and feedback sessions.
Identify and address performance improvement areas.
7. HR Administration
Maintain updated employee records (physical and digital).
Prepare HR-related reports for management.
Manage HR systems and ensure data accuracy.
8. Exit Formalities
Handle employee resignations, exit interviews, and full & final settlements.
Ensure proper handover and clearance processes.
9. Health, Safety & Hygiene
Ensure health and safety policies are followed within hotel premises.
Conduct hygiene training for F&B and housekeeping staff.
Strong communication and interpersonal skills
Knowledge of hotel operations and departments
Proficiency in HRMS and MS Office
Problem-solving attitude
Understanding of labor laws and hospitality standards
Ability to work in a fast-paced, dynamic environment