Outbound Calling:
Making outbound calls to potential and existing customers to generate leads, promote products/services, and follow up on inquiries.
Customer Interaction:
Engaging with customers in a courteous and professional manner, understanding their needs, and addressing their questions or concerns.
Sales & Lead Generation:
Identifying potential customers, building rapport, and persuading them to purchase products or services.
Record Keeping:
Maintaining accurate records of customer interactions, including notes, follow-up actions, and outcomes.
Target Achievement:
Meeting or exceeding individual and team sales targets and goals.
Customer Service:
Providing excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction.
Data Management:
Updating and maintaining customer data in the CRM system.
Reporting:
Providing regular updates on sales activities, performance, and customer feedback to the team lead or management.
Following Scripts:
Adhering to company guidelines and using provided scripts to effectively communicate with customers.
Problem Solving:
Identifying and resolving customer issues or complaints in a timely and efficient manner.
Team Collaboration:
Collaborating with other team members and departments to achieve common goals.