· Responsible to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager/Duty Officer
· To personally greet the customers and other VIP
· Guests at each touch point with correct salutation Service on seat, suggestive & Up selling,
· Efficient Cash handling at POS, and no variance in sales
· Customer query handling and delight each and every customer by giving best service.
· Well versed with Movie synopsis and genre. •Taking effective orders and satisfying the customers.
· Box office handling, Concessions handling independently.
· Cash Management from Box and Candy Area. •To effectively operate the software system VISTA generating revenue.
· Ensure highest level of integrity towards organization & patron.
· Handling queries regarding film content, rating, show times.
· Responsible for maintenance of machines at Box Office and concessions.
· Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.
· Follow correct cash handling procedures and revenue collection as per the policies and procedures.