Greet and assist customers, understanding their preferences and requirements.
Provide detailed information about jewellery products, including design, purity, pricing, and customization options.
Suggest suitable jewellery pieces based on customer needs, occasion, and budget.
Handle negotiations and close sales effectively while maintaining customer satisfaction.
Upsell and cross-sell products to maximize revenue.
Stay updated with the latest jewellery trends, designs, and market prices of gold, diamonds, and gemstones.
Ensure proper display and arrangement of jewellery in showcases to enhance the visual appeal.
Maintain knowledge of various jewellery certifications (e.g., BIS Hallmark, IGI, GIA, SGL).
Process sales transactions accurately through billing systems.
Handle invoices, receipts, and other necessary paperwork.
Explain EMI, buyback, and exchange policies to customers.
Keep track of inventory and stock levels, reporting shortages or damaged items.
Assist in stock audits and regular inventory checks.
Ensure security and handling of jewellery items with utmost care.
Maintain customer databases and follow up with potential clients for future sales.
Provide after-sales service, such as resizing, repairs, and special requests.
Build long-term relationships with high-value clients through personalized service.
Work towards achieving individual and store sales targets.
Provide daily/weekly/monthly sales reports to the store manager.
Stay proactive in understanding competitor strategies and market trends.