Executive/Senior Executive/Shift Incharge
Job responsibilities
● Assisting the store manager in executing store operations during scheduled shifts.
● Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Bakingo.
● Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
● Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
● Communicates information to the manager so that the team can respond as necessary to create a safe working environment during each shift for his/her staff and customers.
● Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
● Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team/new hires on shift to ensure operational excellence and to improve overall team performance.
● Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
● Develops positive relationships with the shift team by understanding and addressing individual motivation, need and concerns.
● Executes store operations during scheduled shifts.
● Organizes opening and closing duties as assigned.
● Follows Bakingo operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.
● Maintains regular and consistent attendance and punctuality.
● Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
● Follows health, safety and sanitation guidelines for all products.
Skills and Qualifications:
● Attention to detail
● Coaching skills
● Works well under pressure
● 0-3 years experience(as per role requirement)
● Strong planning skills
● Good communication skills Motivational skills
● Punctual