Responsibilities
Manage day-to-day branch operations
Supervise and train loan processing staff
Ensure regulatory and compliance standards are met
Promote gold loan products to potential customers
Meet and exceed branch financial targets
Handle customer inquiries and complaints efficiently
Prepare and present branch performance reports
Collaborate with marketing teams to drive loan growth
Qualifications
Bachelor's degree in Finance, Business Administration, or a related field
Proven experience in financial services, specifically in the gold loan sector
Strong leadership and team management skills
Excellent communication and customer service skills
Knowledge of banking regulations and compliance
Ability to meet financial targets and drive business growth
Skills
Branch management
Gold loan processing
Customer service
Regulatory compliance
Financial reporting
Sales and marketing
Team leadership
Conflict resolution