Contact customers via phone, email, and in-person visits to follow up on outstanding payments.
Maintain updated records of invoices and payment statuses.
Generate and share reports detailing collection progress and outstanding accounts.
Resolve billing discrepancies and disputes professionally and efficiently.
Coordinate with the sales and finance teams to clarify customer balances.
Negotiate payment plans with customers, where necessary.
Ensure all collections comply with company policies and legal requirements.
Provide excellent customer service to ensure long-term client relationships.
Meet collection targets and deadlines as set by the management.