Manage and nurture relationships with existing and prospective clients.
Act as a liaison between the technical and business teams to understand client needs.
Provide timely responses to inquiries, feedback, and support requests.
Maintain and update client records and communication logs in CRM tools.
Follow up on leads, support sales efforts, and assist in onboarding new clients.
Handle post-sales communication to ensure client satisfaction and retention.
Participate in customer engagement campaigns and feedback collection.
Escalate issues to the appropriate departments and ensure timely resolutions.