Key responsibilities include:
Customer Engagement: Actively managing interactions with clients, ensuring a positive and seamless experience from onboarding to post-sales support.
Relationship Building: Developing and nurturing lasting relationships with customers, understanding their preferences, concerns, and goals to ensure continued business.
Problem Solving: Addressing customer issues or concerns in a timely and professional manner, ensuring their satisfaction and resolving problems effectively.
Customer Retention: Implementing strategies to retain customers, including regular follow-ups, satisfaction surveys, and personalized communication.
Collaboration with Sales and Support Teams: Working closely with the sales, marketing, and support teams to ensure the customer’s needs are met and that all services are delivered as promised.
Feedback and Insights: Collecting and analyzing customer feedback to understand market trends, improve services, and identify potential areas for business growth.
Product Knowledge: Keeping up-to-date with product/service offerings to provide accurate information and recommendations to customers.
Reporting: Maintaining customer records, tracking account health, and reporting on customer satisfaction, retention rates, and opportunities for upselling or cross-selling.