కస్టమర్ రిలేషన్షిప్ మేనేజర్

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

Females Only

09:30 AM - 06:00 PM | 6 days working

Job Role- Customer Relationship Executive Expedite Impex is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey CRE is responsible for building and maintaining positive relationships with a company's customers. This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.Building healthy relationships with customers to foster loyalty and repeat business.Gathering customer feedback and making recommendations for improving customer serviceKeeping accurate records of customer interactions, transactions and outstandings payments.Collaborating with other teams within the company to ensure that customer needs are met.Required Skills:-Experience in customer service or a related fieldExcellent communication and interpersonal skillsAbility to handle difficult customer situations with empathy and professionalismStrong problem-solving skills and the ability to find creative solutions to customer problemsAbility to multitask and prioritize effectivelyFamiliarity with customer relationship management (CRM) softwareA passion for delivering excellent customer service and strong follow ups.