DIRECT CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are looking for a dedicated Customer Relationship Manager (CRM) to oversee customer interactions, ensure service satisfaction, and maintain long-term customer relationships at our bike service center. The ideal candidate will be responsible for handling customer queries, managing service follow-ups, and improving customer experience.

Key Responsibilities:

✅ Customer Engagement & Service:

• Act as the primary point of contact for customers at the service center.

• Greet customers, understand their service requirements, and provide necessary guidance.

• Ensure timely communication regarding service updates, costs, and estimated completion times.

• Address and resolve customer complaints efficiently.

✅ Service Coordination:

• Work closely with service advisors and technicians to ensure smooth service operations.

• Schedule and manage service appointments, ensuring minimal wait time for customers.

• Provide proactive updates to customers about their bike’s service status.

✅ Customer Retention & Relationship Management:

• Follow up with customers post-service to ensure satisfaction.

• Maintain customer records, including service history and preferences.

• Implement loyalty programs, discounts, or special offers to retain customers.

✅ Sales & Upselling:

• Recommend additional services, accessories, or upgrades based on customer needs.

• Promote periodic service packages, AMC (Annual Maintenance Contracts), and insurance renewals.

✅ Feedback & Process Improvement:

• Collect customer feedback and work on improving service quality.

• Analyze customer complaints and suggest improvements in service operations.

Qualifications & Skills:

🔹 Educational Qualification:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).

🔹 Experience:

• 1-3 years of experience in customer service, sales, or a similar role (preferably in the automobile or bike service industry).

🔹 Key Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic knowledge of bike maintenance and servicing is an advantage.

• Proficiency in CRM software and Microsoft Office Suite.

Perks & Benefits:

✔ Competitive salary with incentives
✔ Performance-based bonuses
✔ Employee discounts on bike services and accessories
✔ Growth and career development opportunities

If you are passionate about customer service and the automobile industry, we would love to have you on our team!

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 2 years of experience.

DIRECT CUSTOMER RELATIONSHIP MANAGER job గురించి మరింత

1. DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి అన్ని విద్యాస్థాయిలు మరియు అంతకంటే ఎక్కువ 6 months - 2 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹22000 నెలకుని మీరు ఆశించవచ్చు. ఇది చెన్నైలో Full Time Job.
3. DIRECT CUSTOMER RELATIONSHIP MANAGER job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు 6 working days ఉంటాయి.
4. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు కంపెనీలో ఉదాహరణకు, HAMMER MODSలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: HAMMER MODS వద్ద 1 DIRECT CUSTOMER RELATIONSHIP MANAGER ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: పురుష అభ్యర్థులు మాత్రమే ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి apply చేసుకోవచ్చు.
8. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు 09:00 AM - 07:00 AM టైమింగ్ ఉంటుంది.