DIRECT CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are looking for a dedicated Customer Relationship Manager (CRM) to oversee customer interactions, ensure service satisfaction, and maintain long-term customer relationships at our bike service center. The ideal candidate will be responsible for handling customer queries, managing service follow-ups, and improving customer experience.

Key Responsibilities:

✅ Customer Engagement & Service:

• Act as the primary point of contact for customers at the service center.

• Greet customers, understand their service requirements, and provide necessary guidance.

• Ensure timely communication regarding service updates, costs, and estimated completion times.

• Address and resolve customer complaints efficiently.

✅ Service Coordination:

• Work closely with service advisors and technicians to ensure smooth service operations.

• Schedule and manage service appointments, ensuring minimal wait time for customers.

• Provide proactive updates to customers about their bike’s service status.

✅ Customer Retention & Relationship Management:

• Follow up with customers post-service to ensure satisfaction.

• Maintain customer records, including service history and preferences.

• Implement loyalty programs, discounts, or special offers to retain customers.

✅ Sales & Upselling:

• Recommend additional services, accessories, or upgrades based on customer needs.

• Promote periodic service packages, AMC (Annual Maintenance Contracts), and insurance renewals.

✅ Feedback & Process Improvement:

• Collect customer feedback and work on improving service quality.

• Analyze customer complaints and suggest improvements in service operations.

Qualifications & Skills:

🔹 Educational Qualification:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).

🔹 Experience:

• 1-3 years of experience in customer service, sales, or a similar role (preferably in the automobile or bike service industry).

🔹 Key Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic knowledge of bike maintenance and servicing is an advantage.

• Proficiency in CRM software and Microsoft Office Suite.

Perks & Benefits:

✔ Competitive salary with incentives
✔ Performance-based bonuses
✔ Employee discounts on bike services and accessories
✔ Growth and career development opportunities

If you are passionate about customer service and the automobile industry, we would love to have you on our team!

DIRECT CUSTOMER RELATIONSHIP MANAGER job గురించి మరింత

1. DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి అన్ని విద్యాస్థాయిలు మరియు అంతకంటే ఎక్కువ 6 months - 2 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹22000 నెలకుని మీరు ఆశించవచ్చు. ఇది చెన్నైలో Full Time Job.
3. DIRECT CUSTOMER RELATIONSHIP MANAGER job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు 6 working days ఉంటాయి.
4. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు కంపెనీలో ఉదాహరణకు, HAMMER MODSలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: HAMMER MODS వద్ద 1 DIRECT CUSTOMER RELATIONSHIP MANAGER ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ DIRECT CUSTOMER RELATIONSHIP MANAGER jobకు 09:00 AM - 07:00 AM టైమింగ్ ఉంటుంది.