Handling Inquiries:
Answering customer questions via phone, email, chat, or social media about products, services, policies, and procedures.
Troubleshooting and Problem Solving:
Identifying and resolving technical issues, providing solutions to customer problems, and guiding customers through processes.
Addressing Complaints:
Listening attentively to customer concerns, empathizing with their issues, and taking appropriate steps to resolve them.
Providing Product/Service Information:
Explaining product features, benefits, and how-to instructions to customers.
Order Processing:
Taking orders, processing payments, and ensuring accurate fulfillment of customer requests.