Job Description: Primarily responsible for loading and offloading of equipment to and from the aircraft. Ensure strict compliance with ramp safety procedures. Knowledge of the menu, GLP, and ELP for the aircraft handled by the unit. Systematic galley loading of equipment and handover to the crew in a professional manner with properly filled check sheets. Ensure all items are offloaded and fresh uplift loaded before removal of the hiloader, meeting the specified timeline. Coordinate with airline officials for passenger load to address any increases in requirements in a timely manner. Ensure that all flight challans are correctly raised and signed by the airline authority after each flight. Plan and supervise proper equipment packing, class preset, and develop procedures, schedules, and checklists. Keep airline manuals updated and ensure proper filing of checklists, inventories, and other important records. Maintain flight-wise records as per HACCP and ISO norms to ensure compliance. Report any customer complaints or issues to the Duty Manager or Duty Officer, ensuring that action is taken. Maintain cleanliness of designated sections before and after flights. Participate in departmental meetings, addressing any equipment or staff concerns and suggesting improvements. Undertake any additional responsibilities assigned by senior staff.