A telecaller's job is to make calls to potential and existing customers to generate sales. They are responsible for explaining products and services, handling customer inquiries, and scheduling appointments.
Responsibilities
Making outbound calls to potential customers
Handling incoming calls
Scheduling appointments
Explaining company products and services
Maintaining daily call records
Submitting daily progress reports
Meeting and exceeding sales targets
Staying updated with market trends
Identifying customer needs
Skills
Communication
Telecallers need excellent communication skills to connect with people over the phone.
Problem solving
Telecallers need to be able to analyze situations, identify root causes, and provide suitable solutions.
Multitasking
Telecallers need to be able to multitask different activities while keeping track of other tasks.
Product knowledge
Telecallers need to be able to quickly absorb product knowledge.
Adaptability
Telecallers need to be able to remain flexible in how they approach unique prospects.
Other requirements Being sales focused with excellent customer service, Being efficient with English, and Working in a fast-paced environment.