టెలికాలింగ్ టీమ్ లీడర్

We are seeking an experienced and motivated Team Leader to manage and lead our telecalling team within the Loans Business. The ideal candidate will have a strong understanding of loan products, telecalling techniques, and the ability to lead, mentor, and drive a team towards achieving sales targets and business objectives. You will play a key role in ensuring the success of the team, maintaining high standards of customer service, and meeting business goals.

Key Responsibilities:

• Team Leadership: Lead and manage a team of telecallers, providing direction, coaching, and ongoing support to ensure optimum performance.

• Sales & Performance Monitoring: Monitor team performance against set targets and KPIs (Key Performance Indicators). Drive the team to achieve monthly, quarterly, and annual sales goals for various loan products (personal loans, home loans, etc.).

• Training & Development: Conduct regular training sessions to improve the telecalling skills of team members, keeping them up-to-date on the latest loan products, compliance requirements, and sales techniques.

• Quality Assurance: Ensure that team members are following the company's scripts, quality standards, and best practices in customer interaction. Conduct regular call audits and provide constructive feedback.

• Client Relationship Management: Oversee client interactions, ensuring that the team provides excellent customer service. Handle escalated queries and provide solutions to resolve customer issues promptly.

• Reporting & Analytics: Prepare and present performance reports, tracking sales figures, call volumes, conversion rates, and other key metrics. Identify areas of improvement and work with senior management to implement action plans.

• Process Improvement: Continuously analyze and refine the telecalling process to enhance productivity and efficiency. Suggest and implement process improvements to achieve better results.

• Compliance & Documentation: Ensure that all team activities are compliant with regulatory standards and company policies. Ensure all client records are properly documented and maintained.

• Motivation & Engagement: Foster a positive and competitive environment within the team to keep morale high and encourage consistent performance. Recognize and reward high achievers.

Skills & Qualifications:

• Proven experience in a telecalling, telesales, or customer service leadership role (minimum 2-3 years of team leadership experience).

• Strong knowledge of loan products, including personal loans, home loans, and business loans, is essential.

• Excellent communication skills (both verbal and written) and the ability to engage with clients effectively.

• Strong leadership and team management abilities with the ability to inspire and drive performance.

• Analytical mindset with the ability to interpret performance data and make data-driven decisions.

• High level of customer orientation and problem-solving skills.

• Ability to work under pressure and meet deadlines while maintaining quality service.

• Knowledge of telecalling tools, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint).

• Bachelor’s degree in business, finance, or a related field (preferred but not mandatory).

Key Attributes:

• Strong leadership qualities with a hands-on approach.

• Motivated, goal-oriented, and results-driven.

• Ability to manage multiple tasks and priorities effectively.

• Ability to motivate and mentor a team to achieve and exceed targets.

• High level of integrity, professionalism, and customer-centric approach.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 2 - 4 years of experience.

టెలికాలింగ్ టీమ్ లీడర్ job గురించి మరింత

1. టెలికాలింగ్ టీమ్ లీడర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 4 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹25000 - ₹30000 నెలకుని మీరు ఆశించవచ్చు. ఇది మొహాలీలో Full Time Job.
3. టెలికాలింగ్ టీమ్ లీడర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ టెలికాలింగ్ టీమ్ లీడర్ jobకు 6 working days ఉంటాయి.
4. ఈ టెలికాలింగ్ టీమ్ లీడర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ టెలికాలింగ్ టీమ్ లీడర్ jobకు కంపెనీలో ఉదాహరణకు, MONEY BRIDGE FINSERV PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ టెలికాలింగ్ టీమ్ లీడర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: MONEY BRIDGE FINSERV PRIVATE LIMITED వద్ద 1 టెలికాలింగ్ టీమ్ లీడర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ టెలికాలింగ్ టీమ్ లీడర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ టెలికాలింగ్ టీమ్ లీడర్ jobకు 09:30 AM - 07:00 PM టైమింగ్ ఉంటుంది.