Strong observation skills – Ability to monitor multiple camera feeds and detect unusual or suspicious activities.
Attention to detail – Spotting minor changes or potential threats in real-time footage.
Technical knowledge of CCTV systems – Proficient in operating, maintaining, and troubleshooting CCTV equipment, including DVR/NVR and IP cameras.
Footage review and evidence extraction – Skilled in reviewing, saving, and exporting relevant video clips for investigations.
Incident reporting – Able to write clear, accurate, and concise reports for management or law enforcement.
Communication skills – Effectively communicates with security teams, supervisors, and emergency personnel.
Basic IT and computer literacy – Comfortable using computer systems for logging, playback, and documentation.
Understanding of security protocols – Knowledge of safety procedures, emergency response, and privacy regulations.
Confidentiality and professionalism – Maintains discretion when handling sensitive video footage and information.
Ability to remain calm under pressure – Responds quickly and efficiently during emergency or high-risk situations.
Multitasking abilities – Manages several monitoring tasks and alarms simultaneously.
Teamwork and coordination – Works collaboratively with on-ground security personnel and control room teams.
Basic knowledge of networking – Familiarity with camera connectivity, IP settings, and troubleshooting minor network issues.
Adaptability and alertness – Stays focused during long shifts and adapts to evolving security threats or technology updates.