Position: Service Technician (ST)
Reporting Structure: Reports to CSC (Customer Service Center) Manager
Job Responsibility:
● Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location.
● Ensure to reach the customer location on time as per the requested date & time.
● Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him.
▪ Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service)
▪ Attendance for a given month and min. productivity in a day
● Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.
Skills Required:
● Must have a bike of his own
● Having a smartphone is a must
● Age should not be more than 35 years
● Local language: Read, Write & Speak
● English or Hindi: Read, Write & Speak
● Must be humble, polite and courteous while interacting with the customers
Education & Experience Required:
● 0-1 years of experience in handling electronic product servicing a